Milodea ("we," "our," or "us") is committed to ensuring customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and exchanges when purchasing from our eCommerce store.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following criteria:

• The item must be unused, in its original packaging, and in the same condition as received.

• The return request must be made within [X] days of delivery.

• Certain products, such as perishable goods, digital products, or personalized items, may not be eligible for return.

2. Return Process

To initiate a return, follow these steps:

1. Contact our customer support at [email] or [phone] with your order number and reason for return.

2. Our team will review your request and provide a return authorization if applicable.

3. Ship the item back to our return address provided in the authorization.

4. Once received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

• If approved, refunds will be processed to the original payment method within [X] business days.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

• If the item is not in its original condition, a partial refund or store credit may be issued.

4. Exchanges

• If you wish to exchange an item, please follow the return process and indicate the desired replacement.

• Exchanges are subject to product availability.

5. Non-Returnable Items

The following items are not eligible for return:

• Gift cards

• Downloadable digital products

• Perishable goods

• Personalized or custom-made items

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us within [X] days of delivery with photographic evidence. We will arrange for a replacement or refund as necessary.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping service for returns.

8. Contact Us

For any return-related inquiries, please contact us at:

• Address: Suite J, 4th Floor, 165 West Street, Sandton, Johannesburg, South Africa

• Email: yogesh.kumar@synchplusconsulting.com

• Phone: +27 82 332 9697