Milodea ("we," "our," or "us") is committed to providing a seamless shopping experience. This Cancellation Policy outlines the terms and conditions for order cancellations when purchasing from our eCommerce store.
You may request an order cancellation under the following conditions:
The cancellation request is made within [X] hours of placing the order.
The order has not yet been processed, shipped, or fulfilled.
Digital or personalized products may not be eligible for cancellation once processing has begun.
To request an order cancellation, follow these steps:
Contact our customer support at [email] or [phone] with your order number.
If the order has not yet been processed, we will cancel it and issue a refund.
If the order has already been shipped, cancellation will not be possible. Instead, you may refer to our Return Policy for further assistance.
If your order is eligible for cancellation, a full refund will be issued to your original payment method within [X] business days.
If the order is already processed or shipped, cancellation is not possible, and a return must be initiated instead.
Transaction fees charged by payment providers may be non-refundable in certain cases.
If you have subscribed to any of our services, you may cancel your subscription at any time before the next billing cycle.
Subscription cancellations will take effect at the end of the current billing period.
Refunds for partially used subscription periods are not provided unless otherwise stated.
The following orders may not be eligible for cancellation:
Custom or personalized products
Digital downloads or services
Orders that have already been shipped
If you have any questions about our cancellation policy, please contact us at:
Address: Suite J, 4th Floor, 165 West Street, Sandton, Johannesburg, South Africa
Phone: +27 82 332 9697
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